{"id":1283,"date":"2023-08-09T21:07:00","date_gmt":"2023-08-09T21:07:00","guid":{"rendered":"https:\/\/themelbournechiropractor.com.au\/blog\/?p=1283"},"modified":"2025-12-08T21:09:02","modified_gmt":"2025-12-08T21:09:02","slug":"privacy-policy-the-melbourne-chiropractor","status":"publish","type":"post","link":"https:\/\/themelbournechiropractor.com.au\/blog\/privacy-policy-the-melbourne-chiropractor\/","title":{"rendered":"Privacy Policy \u2013 The Melbourne Chiropractor"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Last updated: [04\/05\/2025]<\/strong><\/h1>\n\n\n\n<p>The Melbourne Chiropractor (\u201cwe\u201d, \u201cour\u201d, \u201cthe Clinic\u201d) is committed to protecting the privacy and confidentiality of all personal information we collect from patients, website users, and the community. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the <strong>Privacy Act 1988 (Cth)<\/strong> and the <strong>Australian Privacy Principles (APPs)<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. What Information We Collect<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Personal Information<\/strong><\/h3>\n\n\n\n<p>We may collect the following personal details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Date of birth<\/li>\n\n\n\n<li>Address and contact information<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Emergency contact details<\/li>\n\n\n\n<li>Payment information (processed securely, not stored by us)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Health Information<\/strong><\/h3>\n\n\n\n<p>As an allied health provider, we may also collect sensitive information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Medical history<\/li>\n\n\n\n<li>Treatment notes<\/li>\n\n\n\n<li>Referral letters<\/li>\n\n\n\n<li>Diagnostic reports and imaging<\/li>\n\n\n\n<li>Information provided by other healthcare professionals<\/li>\n<\/ul>\n\n\n\n<p>This information is essential for providing safe, effective chiropractic and allied health care.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Website &amp; Digital Information<\/strong><\/h3>\n\n\n\n<p>When you visit our website, we may automatically collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser type<\/li>\n\n\n\n<li>Pages viewed<\/li>\n\n\n\n<li>Cookies or analytics data (e.g., Google Analytics, Meta Pixel)*<\/li>\n<\/ul>\n\n\n\n<p>*This helps us improve user experience and tailor marketing or service information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. How We Collect Personal Information<\/strong><\/h2>\n\n\n\n<p>We collect information through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New patient intake forms<\/li>\n\n\n\n<li>Online bookings (e.g., via Cliniko or other booking platforms)<\/li>\n\n\n\n<li>Phone calls, emails, or text messages<\/li>\n\n\n\n<li>In-person consultations<\/li>\n\n\n\n<li>Website forms or social media inquiries<\/li>\n\n\n\n<li>Referrals from other healthcare providers (with your consent)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Why We Collect Your Information<\/strong><\/h2>\n\n\n\n<p>We collect and use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide chiropractic and allied health services<\/li>\n\n\n\n<li>Assess, diagnose, and manage your health concerns<\/li>\n\n\n\n<li>Communicate appointment reminders and updates<\/li>\n\n\n\n<li>Maintain accurate clinical and administrative records<\/li>\n\n\n\n<li>Process payments and insurance claims<\/li>\n\n\n\n<li>Comply with legal or regulatory requirements<\/li>\n\n\n\n<li>Improve our website, services, and patient experience<\/li>\n\n\n\n<li>Provide marketing updates if you opt in (you may unsubscribe anytime)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. How We Store &amp; Protect Your Information<\/strong><\/h2>\n\n\n\n<p>We take all reasonable steps to protect your information from misuse, loss, or unauthorised access.<\/p>\n\n\n\n<p>Information is stored securely through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Encrypted practice management systems (e.g., Cliniko)<\/li>\n\n\n\n<li>Password-protected computers and devices<\/li>\n\n\n\n<li>Secure cloud-based systems<\/li>\n\n\n\n<li>Restricted access for authorised staff only<\/li>\n\n\n\n<li>Locked physical storage where required<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Disclosure of Personal Information<\/strong><\/h2>\n\n\n\n<p>We may disclose your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Other healthcare providers involved in your care (with your consent)<\/li>\n\n\n\n<li>Your private health insurer for claiming purposes<\/li>\n\n\n\n<li>Medicare or DVA (where relevant)<\/li>\n\n\n\n<li>Administrative service providers such as IT or accounting<\/li>\n\n\n\n<li>Legal or regulatory bodies if required by law<\/li>\n<\/ul>\n\n\n\n<p>We <strong>never<\/strong> sell your information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Accessing and Correcting Your Information<\/strong><\/h2>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to your personal or health information<\/li>\n\n\n\n<li>Request corrections or updates<\/li>\n\n\n\n<li>Ask for copies of your clinical records<\/li>\n<\/ul>\n\n\n\n<p>We will respond to all requests within a reasonable timeframe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Marketing &amp; Communication<\/strong><\/h2>\n\n\n\n<p>We may send you marketing emails, updates, or educational content <strong>only if you have opted in<\/strong>.<\/p>\n\n\n\n<p>You may <strong>unsubscribe at any time<\/strong> by clicking the link in emails or contacting us directly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Use of Cookies &amp; Analytics<\/strong><\/h2>\n\n\n\n<p>Our website may use cookies and third-party analytics tools to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve site performance<\/li>\n\n\n\n<li>Understand user behaviour<\/li>\n\n\n\n<li>Deliver relevant advertising<\/li>\n<\/ul>\n\n\n\n<p>You may disable cookies in your browser settings if you prefer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Third-Party Services<\/strong><\/h2>\n\n\n\n<p>The Melbourne Chiropractor uses trusted third-party software and service providers (e.g., Cliniko, Google Analytics, email providers). These providers may store information on servers located in Australia or overseas but must comply with applicable privacy laws.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Complaints About Privacy<\/strong><\/h2>\n\n\n\n<p>If you have any concerns about privacy or how your information is managed, you may contact us directly:<\/p>\n\n\n\n<p><strong>The Melbourne Chiropractor<\/strong><br>Email: [Insert clinic email]<br>Phone: [Insert phone number]<br>Address: [Insert clinic address]<\/p>\n\n\n\n<p>If you are not satisfied with our response, you may contact:<\/p>\n\n\n\n<p><strong>Office of the Australian Information Commissioner (OAIC)<\/strong><br><a>www.oaic.gov.au<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Changes to This Policy<\/strong><\/h2>\n\n\n\n<p>We may update this Privacy Policy occasionally. Any changes will be posted on our website with the updated date.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: [04\/05\/2025] The Melbourne Chiropractor (\u201cwe\u201d, \u201cour\u201d, \u201cthe Clinic\u201d) is committed to protecting the privacy and confidentiality of all personal information we collect from patients, website users, and the community. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":""},"categories":[1],"tags":[670,671],"class_list":["post-1283","post","type-post","status-publish","format-standard","hentry","category-uncategorised","tag-privacy-policy","tag-the-melbourne-chiropractor-privacy-policy"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":354,"url":"https:\/\/themelbournechiropractor.com.au\/blog\/what-to-expect-on-your-first-chiropractic-visit\/","url_meta":{"origin":1283,"position":0},"title":"What To Expect On Your First Chiropractic Visit!","date":"6 April 2022","format":false,"excerpt":"What to expect from The Melbourne Chiropractor At The Melbourne Chiropractor in Broadmeadows our team of Chiropractors have created a process that allows them to get to the root of the problem and to help alleviate the pain. 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