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Privacy Policy – The Melbourne Chiropractor

Last updated: [04/05/2025]

The Melbourne Chiropractor (“we”, “our”, “the Clinic”) is committed to protecting the privacy and confidentiality of all personal information we collect from patients, website users, and the community. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

Personal Information

We may collect the following personal details:

  • Full name
  • Date of birth
  • Address and contact information
  • Email address
  • Emergency contact details
  • Payment information (processed securely, not stored by us)

Health Information

As an allied health provider, we may also collect sensitive information such as:

  • Medical history
  • Treatment notes
  • Referral letters
  • Diagnostic reports and imaging
  • Information provided by other healthcare professionals

This information is essential for providing safe, effective chiropractic and allied health care.

Website & Digital Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Pages viewed
  • Cookies or analytics data (e.g., Google Analytics, Meta Pixel)*

*This helps us improve user experience and tailor marketing or service information.

2. How We Collect Personal Information

We collect information through:

  • New patient intake forms
  • Online bookings (e.g., via Cliniko or other booking platforms)
  • Phone calls, emails, or text messages
  • In-person consultations
  • Website forms or social media inquiries
  • Referrals from other healthcare providers (with your consent)

3. Why We Collect Your Information

We collect and use your information to:

  • Provide chiropractic and allied health services
  • Assess, diagnose, and manage your health concerns
  • Communicate appointment reminders and updates
  • Maintain accurate clinical and administrative records
  • Process payments and insurance claims
  • Comply with legal or regulatory requirements
  • Improve our website, services, and patient experience
  • Provide marketing updates if you opt in (you may unsubscribe anytime)

4. How We Store & Protect Your Information

We take all reasonable steps to protect your information from misuse, loss, or unauthorised access.

Information is stored securely through:

  • Encrypted practice management systems (e.g., Cliniko)
  • Password-protected computers and devices
  • Secure cloud-based systems
  • Restricted access for authorised staff only
  • Locked physical storage where required

5. Disclosure of Personal Information

We may disclose your information to:

  • Other healthcare providers involved in your care (with your consent)
  • Your private health insurer for claiming purposes
  • Medicare or DVA (where relevant)
  • Administrative service providers such as IT or accounting
  • Legal or regulatory bodies if required by law

We never sell your information.

6. Accessing and Correcting Your Information

You have the right to:

  • Request access to your personal or health information
  • Request corrections or updates
  • Ask for copies of your clinical records

We will respond to all requests within a reasonable timeframe.

7. Marketing & Communication

We may send you marketing emails, updates, or educational content only if you have opted in.

You may unsubscribe at any time by clicking the link in emails or contacting us directly.

8. Use of Cookies & Analytics

Our website may use cookies and third-party analytics tools to:

  • Improve site performance
  • Understand user behaviour
  • Deliver relevant advertising

You may disable cookies in your browser settings if you prefer.

9. Third-Party Services

The Melbourne Chiropractor uses trusted third-party software and service providers (e.g., Cliniko, Google Analytics, email providers). These providers may store information on servers located in Australia or overseas but must comply with applicable privacy laws.

10. Complaints About Privacy

If you have any concerns about privacy or how your information is managed, you may contact us directly:

The Melbourne Chiropractor
Email: [Insert clinic email]
Phone: [Insert phone number]
Address: [Insert clinic address]

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the updated date.